Question 1

How do I place an order at etonshirts.com?

Accepted Answer

To us, shopping online should always be as easy and inspiring as shopping in one of our brand stores or with one of our wholesale partners.

Navigate using the menu, filter, and/or search functions.

Select a shirt or accessory by double-clicking on to go to a detail page with more information. Select the color, and fit and size if it is a shirt, and put it in your cart by clicking “Shop now”. (If you are unsure of your size or preferences when it comes to shirts, visit our Fit Guide). Continue browsing our site until you are done. To go to check-out, click the bag symbol in top right corner and follow the clear instructions in the check-out flow to review and place your order by stating your delivery address, choosing delivery and payment method. We recommend that you create an account with us, to make your next visit even easier and adapted to your taste, but you are always welcome to use the guest check-out. You will see the content of your cart and total cost throughout.

The check-out process, will on an order confirmation page where you will see your order number.

Question 2

I have a discount code. Where do I enter it?

Accepted Answer

Enter your discount code in the check-out process, under the summary of your order.

Question 3

How do I know if you have received my order?

Accepted Answer

We will send you a confirmation email listing your ordered items and chosen payment method.

Question 4

Can I change or cancel my order?

Accepted Answer

Unfortunately, once you have placed your order, we cannot directly cancel or alter it. However, we always offer free returns, so should you wish to you can return the items and place a new order.

Question 5

Can I buy a gift card on etonshirts.com?

Accepted Answer

Unfortunately, we are not able to offer or process gift cards at etonshirts.com at the moment. However, Eton gift cards are available (and appreciated) in our brand stores.

Question 6

What payment methods are available on etonshirts.com?

Accepted Answer

Safety and convenience are our guiding words when it comes to payment methods.
Globally, Eton offers safe credit card payment from:

VISA
MasterCard
American Express (Amex)

We also offer you to securely and conveniently send and receive payments online using PayPal.

Locally we offer additional options, listed in the check-out under payment options in your local market.

Read more about payment methods under Terms of Use & Service.

Question 7

How much is the shipping cost?

Accepted Answer

Shipping costs may vary, depending on the shipping method you choose and where you live.

EU Free shipping (Express €25) US Free express shipping CA Free express shipping UK Free shipping (Express £25) NO Free shipping (Express 249 NOK)

Question 8

Will my package be charged with custom and import fees?

Accepted Answer

Custom and import charges are included in the price all markets except Canada, Switzerland, India, Bermuda, Dominican Republic, Iceland, Kenya and Vietnam. Due to practical considerations, the sales tax will be charges in addition to the order cost in those countries. Read more under Paragraph §3 in Conditions d'utilisation et de service.

Question 9

What is Master SecureCode & Verified by Visa?

Accepted Answer

Offering you a secure shopping environment is important to us. Verified by Visa and MasterCard SecureCode help protect your card against unauthorized use when shopping online.

If your bank or card issuer takes part in either safety service and you have not yet signed up at a participating retailer, Eton offers you the opportunity to register for either Verified by Visa or MasterCard SecureCode when you reach checkout. Simply sign-up (the instructions are linked directly to your card issuer) and set up your new personal password once your card issuer has confirmed your identity before you continue shopping. This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.

Alternatively, you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.

Question 10

Can I claim a tax refund on a purchase that I made on your site?

Accepted Answer

Unfortunately, we cannot assist you with this matter. Please contact your local tax agency and they should be able to help you. All information regarding VAT is included in the order confirmation that comes with your order.

Question 11

Can I use a gift card?

Accepted Answer

Unfortunately, we are not able to sell or accept gift cards as payment at the moment.

Question 12

How do I know when my order is shipped?

Accepted Answer

As soon as your order is sent, you will receive an e-mail with a link to track your parcel. Click on the link if you want to keep an eye on its process as it makes its way to you.

Question 13

How do I track my order?

Accepted Answer

As soon as your order is shipped, you will receive a shipping confirmation with a tracking ID. You can also login in to your account to see the status of your order. If you haven’t received a shipping confirmation, please contact us with your order number and we will be happy to assist you.

Question 14

What’s your delivery time?

Accepted Answer

Sweden 1-3 business days

Exceptions: note that northern Sweden and deliveries to islands may require an additional day.

Denmark 1-3 business days

All other European countries 1-5 business days

USA, Canada, all other countries
2-5 business days

Note that we process, pack and ship all orders placed before 14:00 CET on a business day that same day. If placed later or on a weekend or bank holiday, we will ship your order the following business day. (If you live outside the EU, please consider the time difference and/or differences re bank holidays).

Note that in periods of high demand such as sale, delivery may take longer.

Question 15

Can I alter my delivery address after I’ve placed my order?

Accepted Answer

In most cases, yes. Please contact us as soon as possible and inform us about the address you want to change, and the new delivery address. Use the e-mail account you ordered from and remember to include your order number, in order for us to maintain our high security level regarding your delivery.

Question 16

Can I order online and collect in store?

Accepted Answer

Unfortunately, we do not offer this service at the moment. However, you are always welcome to contact the specific store directly to inquire about their specific stock. You’ll find a list of our retailers and what collections they are carrying in our store locator.

Question 17

The delivery company are unable to deliver my order, what can I do?

Accepted Answer

Please contact them directly for further assistance and they will be able to help you. UPS usually make up to three delivery attempts, after that your purchase will be sent to their local service department.

Question 18

Why haven't I received my purchase?

Accepted Answer

If your order is delayed, we will always try to contact you with an updated delivery date. Please notice that our sales periods might require an extended delivery time. We’re always happy to help you, so please don’t hesitate to contact us for any questions regarding your order.

Question 19

Is it possible to deliver my order to an address abroad?

Accepted Answer

Yes, simply change the country you’re shopping from, to the country you want the order sent to. You’re still able to use your account when shopping from other country sites. Please notice that the currency will alter depending on what country you are shipping to.

Question 20

Can I buy something as a gift or Christmas present on etonshirts.com and have it delivered to someone else?

Accepted Answer

Yes, absolutely: simply fill in the recipient’s name and address as Shipping address and your own as Billing address. While we are not able to provide a selection of gift wrapping, our exclusive packaging is designed to serve that purpose too. Please note that return information etc. will be included in the delivery.

Question 21

What is your return or exchange policy?

Accepted Answer

We hope and believe that you will be satisfied with everything that you order from us, but if something is not quite right, we have a global 60-day return policy for our online store and our retail stores (all items bought in a brand store must be returned in one of our brand stores, see below. Stores located in Department Stores cannot accept returns from other Eton stores, and may have separate return policies that follow the individual Department Store's guidelines). Eton Outlets offer a 60-day exchange policy in the store where you bought your item.

Question 22

What are your return conditions?

Accepted Answer

The item(s) should be in the same condition as you received it/bought it. You are of course welcome to try your purchase on to see if it fits you and is the way you like it to be, but other than that it should be unused. Make sure to save any labels and include them when you make your return. If you return online, non-valid returns will be returned to you without a refund.

Question 23

How much is the return shipping?

Accepted Answer

The return shipping is free when shopping at etonshirts.com.

Question 24

I live in the EU — how do I return something I bought on etonshirts.com?

Accepted Answer

Returning goods is free and you can return any item(s) purchased at etonshirts.com within 60 days from the delivery date. To make a return, simply follow the return instructions included in your package, including using the provided return label and filling in the “Returns Proforma Invoice” form — note that we require you to fill in a reason code, stating the reason you wish to return your purchase. No free returns on sale.

Detailed instructions

Use the Eton shipping box to return your items.
Fill in and sign the return form that came with your order. Place it in the box along with the items you wish to return. (Note that we require a filled-in reason code).
Secure that the box can be shipped (i.e. that it is closed, securely taped together and/or wrapped).
Attach the prepaid return label.
Depending on how your return label is marked: A) If your return label is marked UPS, schedule a pick-up by contacting your local UPS office via ups.com B) If your return label is marked DHL, bring the package to your closest DHL Express office/access point or schedule a pick-up via dhl.com Note than DHL requires returns of express deliveries, including all Eton deliveries, to be made specifically from a "DHL Express" access point or be scheduled via their site. C) If your return label is marked PostNord, simply visit your nearest PostNord access point. See postnord.com
Save the receipt.

Returning goods is free and you can return any item(s) purchased at etonshirts.com within 60 days from the delivery date. To make a return, simply follow the return instructions included in your package. Note that we require you to fill in a reason code, stating the reason you wish to return your purchase.

Please also note that if you do not live in EU, you are required to sign the three “Returns Proforma Invoices” you receive in your delivery. Place one in the package with your return, attach one to the outside of the package and keep one on hand for you scheduled pick up/drop off (save this one for your records later).

Detailed instructions

Use the Eton shipping box to return your items.
Complete and sign the three (3) Returns Proforma Invoice forms that came with your order, including the total amount of the return and the VAT — please find this information on your invoice or order confirmation email. (Note that we require a filled-in reason code).
Include one (1) of the Returns Proforma Invoice forms in the box, with the items you are returning.
Secure that the box can be shipped (i.e. that it is closed, securely taped together and/or wrapped).
Attach the prepaid return label and the second (2nd) Returns Proforma Invoice form to the outside of the package. It should be clearly visible.
Schedule a pick-up via ups.com
Save the receipt and your third (3rd) Returns Proforma Invoice form.

I do not live in the EU (incl UK post brexit) — How do I return something I bought on etonshirts.com? Returning goods is free and you can return any item(s) purchased at etonshirts.com within 60 days from the delivery date. To make a return, simply follow the return instructions included in your package. Note that we require you to fill in a reason code, stating the reason you wish to return your purchase.

Please also note that if you do not live in EU, you are required to sign the three “Returns Proforma Invoices” you receive in your delivery. Place one in the package with your return, attach one to the outside of the package and keep one on hand for you scheduled pick up/drop off (save this one for your records later).

Detailed instructions

Use the Eton shipping box to return your items.
Complete and sign the three (3) Returns Proforma Invoice forms that came with your order, including the total amount of the return and the VAT — please find this information on your invoice or order confirmation email. (Note that we require a filled-in reason code).
Include one (1) of the Returns Proforma Invoice forms in the box, with the items you are returning.
Secure that the box can be shipped (i.e. that it is closed, securely taped together and/or wrapped).
Attach the prepaid return label and the second (2nd) Returns Proforma Invoice form to the outside of the package. It should be clearly visible.
Schedule a pick-up via ups.com
Save the receipt and your third (3rd) Returns Proforma Invoice form.

Make sure that you sign all three Return Pro Forma forms that comes with the original order and leave one in the package, attached on the package and have one on hand at the pick up/when you drop off the package (save this one for your own records).

Question 25

How do I schedule a pick-up with UPS?

Accepted Answer

Go to UPS.com.
Click on “Schedule a collection” on the menu bar to the left.
Select that you have pre-printed labels and insert your tracking number. You can find it on your return label.
Insert the information required for the collection address. (UPS account number should not be necessary.)
Insert the information needed about the package. (About 500 grams/18 oz per shirt)
Select delivery option. (In US and Canada we only offer UPS Express Saver as the delivery option).
Select date and time for the collection and click next.
Verify your collection details. Click next.
Your collection request has been received and a UPS driver will be scheduled to collect your package(s). Your delivery request number will be presented on the top of the page. Save that until the collection is done if needed.
Done

Within the preferred time range UPS will pick up the package for you and deliver it to us for the return.

If returning via DHL or PostNord please follow the respective instructions on their site or contact us for further guidance.

Question 26

How do I schedule a pick-up with Fedex?

Accepted Answer

Use the Eton shipping box to return your items.
Fill in and sign the return form that came with your order. Place it in the box along with the items you wish to return. (Note that we require a filled-in reason code).
Secure that the box can be shipped (i.e. that it is closed, securely taped together and/or wrapped).
Attach the prepaid return label.
If your return label is marked FedEx visit FedEx.com and choose "Shipping" in the menu at the top and then choose "Schedule and manage pickups". Then enter your information as the form says and also fill in where the package or packages should be collected by the courier and then click SUBMIT to send the form.
Save your confirmation.

Question 27

How long does it take for you to process my online return?

Accepted Answer

Our aim is to be as fast and efficient as possible in accepting, reviewing and processing your return. In general, it only takes up to five business days from the time your return reaches us until our return department has successfully arranged your return. The exact time it takes for you return to reach us depends on its original location.

Please note that during periods of high demand, such as sale, returns may take up to 14 business days.

Question 28

How do I receive my refund?

Accepted Answer

You will get your refund on the same account as you paid your order with. If your payment was done with a debit card, you will get the refund to the same account as your card is connected to.

Question 29

Can I make an exchange instead?

Accepted Answer

At this point, we require you to make a formal return of your original purchase and place a separate order for the item you would like to exchange it for. We will refund you the original item within five business days (exceptions are periods of high demand). For the fastest possible process, we suggest placing your new order at etonshirts.com when you make the return.

Question 30

I’ve lost my return label – how do I proceed?

Accepted Answer

We are here to help. Contact us here and state your order number and we will send you a new return label.

Question 31

How do I return items I bought in a brick-and-mortar store?

Accepted Answer

We offer the same global return policy in all our brand stores, online and brick-and-mortar: 60 days, world-wide. We only ask that the shirt or accessory is in the same condition as when you bought it. You will receive your refund on a store card (valid in Eton brand stores in that specific country), or if you so prefer via your credit card.

It is important to us to make sure our customers are satisfied with their Eton experience. While you are always welcome to the original store, we offer the opportunity to return something bought in one of our physical, brick-and-mortar Eton brand stores in any of our brand stores. (Note that we cannot process purchases made on etonshirts.com at this point, nor handle items bought in store via shipped returns).

To find your nearest store visit the brand stores page.

For Eton Outlet we offer a 60-day exchange policy: meaning you can freely exchange your item for another comparable item in the same store. Again, please note that your shirt or accessory should be in the same condition as when you bought it. You may also request a refund, which will be charged to a store card. Note that items bought in an Eton Outlet cannot be returned in a brand store or vice versa, and that store cards/gift cards are valid in the type of store (Brand or Outlet) and country in which you received them. For contact details go to Outlet stores

Please note that rules and regulations may differ from country to country, and that while we may have a more generous policy, we always follow legal demands as a minimum.

Please contact our partnering stores, where Eton is a part of their assortment, directly for further information.

Question 32

Where can I find Eton in a brick-and-mortar store?

Accepted Answer

You’re always welcome to visit us, whether online or off keyboard! Find your closest brand store, opening hours and contact details here

For partnering stores, where Eton is part of their assortment, please contact the warehouse or store directly for further information.

Question 33

Do you have an overview of the different types of shirts you offer?

Accepted Answer

Yes, please visit this guide to our assortment, and this page for style guidance and inspiration.

Question 34

How often do you upload new shirts on the site?

Accepted Answer

We generally upload new products weekly. To stay up to date with our latest news and receive style inspiration, sign up to our newsletter.

Question 35

Do you offer extra-long sleeves or big-and-tall shirts?

Accepted Answer

In addition to our standard sleeve length we offer shirts with extra long sleeve, meaning that the sleeves and the length of the shirt is 5 cm/2” longer. Visit our size guide for more information about the sleeve length on your size.

Question 36

I have lost a button — how can I get hold of more?

Accepted Answer

Just contact us, and we will make sure your Eton shirt is back in the wardrobe as soon as possible, and as long as possible. Send us a picture of the type of button you need replaced, together with a picture of your care label that includes a 11-digit article number that will help us correctly identify your shirt. Let us know the number of buttons you are missing, and your full name and address.

Question 37

How do I choose the right size?

Accepted Answer

If you’re struggling to find your perfect fit, please read our size guide.

Question 38

How do I best care for my Eton shirt?

Accepted Answer

Paying extra attention to how you wash and take care of your clothes will not only prolong their life length, but also help minimize their environmental impact. For more advice, please visit our care guide.

Question 39

Eton Signature Club FAQ

Accepted Answer

Enjoy a curated Eton experience with The Signature Club, where we reward loyalty with exclusive benefits and enhanced service options. Below, we answer some FAQs on membership.

Question 40

What is Eton Signature Club?

Accepted Answer

Eton Signature Club is a membership club offering our loyal customers exclusive benefits. We curate benefits that our customers will enjoy, from exclusive in-store shopping events to early access to new collections and exclusive product launches, just for members. As a member of The Signature Club, every purchase you make counts towards your membership and it works seamlessly online and in-store.

Question 41

How can I register for Eton Signature Club?

Accepted Answer

Visit the Registration page to sign up to Eton Signature Club. Click here to access it.

Question 42

How can I manage my Eton Signature Club Account?

Accepted Answer

You can view and manage your account by signing into your account at etonshirts.com.

Question 43

How does Eton Signature Club work?

Accepted Answer

Every purchase made on etonshirts.com and in our retail and outlet stores counts towards your membership. You are rewarded with exclusive benefits to thank you for your loyalty to Eton.

Question 44

When will I see purchases in my account?

Accepted Answer

In Eton stores and Eton Outlet stores – your purchases will be added to your account within a couple of hours. For online orders – your purchases are added to your account once we have shipped the order.

Question 45

How can I update my account details?

Accepted Answer

You can update any of your personal details by signing in to your account online and clicking Edit in the top right corner, on your account info page. You can also contact our customer care team on care@etonshirts.com.

Question 46

How do I end my membership with Eton Signature Club?

Accepted Answer

You can close your account by contacting our customer care team on care@etonshirts.com.

Question 47

I receive newsletters from Eton. How can I unsubscribe?

Accepted Answer

Every mail includes an unsubscribe link at the bottom. Alternatively, you can contact our customer care team on care@etonshirts.com

Question 48

I forgot my password, what can I do?

Accepted Answer

If you forgot your password, visit the Sign in page and click “forgot password”. Should you still have trouble logging in, get in touch with our customer care team who will be happy to help.

Question 49

Can I personalize or customize my shirt?

Accepted Answer

Yes, most definitely: our Custom Made service is an easy-to-use service available on etonshirts.com, with a complementary option in store.

Online, we offer an essential C.M. service package that includes the possibility to: • Adjust the length of the shirt body and/or the sleeves • Choose your own choice of collar and/or cuffs • Add a personalized monogram

If you are a long-time Eton customer you may be familiar with a similar service called Made to Measure: Custom Made is our current set-up.

Question 50

Do you offer Custom Made in store?

Accepted Answer

Yes, including personal help from one of our trained store staff. As we are able to help you out to measure and guide you, we are able to offer an additional service package in store, in addition to our essential Custom Made package that we offer online (length of shirt and sleeve, choice of collar and cuff, monogram).

The essential Custom Made service package includes the possibility to: • Adjust the length of the shirt body and/or the sleeves • Choose your own choice of collar and/or cuffs • Add a personalized monogram

The extended Custom Made service package that also includes the possibility to • Adjust width of the chest, waist, cuff and/or neck size • Add contrast details to the inside of the collar or cuffs • Select contrast buttons/button color • Select contrast button thread and button-hole thread

Question 51

What is the delivery time for a Custom Made shirt?

Accepted Answer

Whether you order online or in store, we will have your shirt sewn and delivered to you, or the store if that was your point of purchase, within 25 working days.

Question 52

What happens if I order Custom Made shirts and off-the-shelf shirts at the same time?

Accepted Answer

We will deliver your standard shirt first within our standard delivery period, and your Custom Made shirt in a second delivery within 15-20 working days, which includes time to sew your custom shirt.

Question 53

Can I return a Custom Made shirt?

Accepted Answer

According to distance contracts, your right to return is not valid when an item is specially produced after your preferences. Every Custom Made shirt is unique. With this in mind, we ask that you take care when placing your order — as well as factor in the sustainability aspect, as your shirt is unique. However, we want you to be satisfied with your Eton experience. If you for any reason want to return a Custom Made shirt ordered online, we will allow your first return. Please contact our customer care and we will help you out.

Question 54

What does a Quality Pledge mean?

Accepted Answer

We are committed to ensuring that all our products are of the highest quality – nothing but the best. All the textiles we use, go through the same quality treatment so that we deliver the highest quality shirts. That’s our guarantee to you– and if you’re not happy with one of our products, we’ll do our absolute best to solve the issue promptly.

Question 55

How does is work?

Accepted Answer

If you are unhappy with your product, simply submit a claim with our Customer Care Team (care@etonshirts.com) and they look into it right away. If the claim is applicable, we’ll take it further and determine what kind of repairs or restorations are needed, or if we need to refund completely or provide you with a voucher that you can claim on our site.

Question 56

What is a product’s lifecycle?

Accepted Answer

We make shirts that are made to last, but all products have a natural life span and every-day-wear-and-tear is part of a product’s lifecycle. Depending on how often you use and wash something will affect how long it lasts. Still, we don’t expect anything other than quality and perfection when it comes to our fabrics, and we have some guidelines for how long you can expect our shirts to hold up.

Question 57

How do I submit a claim?

Accepted Answer

Simply send an email to care@etonshirts.com and mark your email with claim. When the claim has been handled, our Customer Care Team will reach out to you.

To make it easier for both you and the team, please attach images of the faulty item(s) along with an image of the label inside of the product.

Question 58

When is a product not applicable for a claim?

Accepted Answer

Our production team test all our fabrics to ensure we give the proper care instructions. If you don’t follow them and your product becomes damaged – then we’re afraid we can’t process your claim. If you’re unsure if your product is applicable, please don’t hesitate to reach out to our Quality Pledge team who are happy to help.

Question 59

Can I bring my product to an Eton store?

Accepted Answer

Certainly – our in-store staff would love to help you with your claim. They might, however, need to consult the Quality Pledge team first, in which case they will contact the team and then take it from there.

You can find our stores here.

Question 60

I bought my product from a store that sells Eton Shirts, but isn’t an Eton store. Can I still submit a claim at Etonshirts.com?

Accepted Answer

Unfortunately, we can only help you if you’ve bought your product either on www.etonshirts.com or in our retail stores. If you’ve bought your product from one of our partners, please contact the store where you purchased the product.

Question 61

Do I have to pay for the repair?

Accepted Answer

If the claim is valid, we will pay for the repair as well as the shipping (if needed).

Question 62

How do I subscribe to your newsletter?

Accepted Answer

Enter your email address here to get style inspiration and the latest news from us.

Question 63

How do I change the language on the website?

Accepted Answer

The site automatically changes language depending on what country you’re browsing from, but you can change language manually as you prefer.

Question 64

I’ve forgotten my account password. How do I proceed?

Accepted Answer

Go to your account in the top right corner of the page. Instead of entering your email to log in, go to the line asking if you forgot your password to reset. You will receive an email with a simple instruction for how to set up a new one.

If you have any further questions – please feel free to contact us